At SCOPS, we are committed to providing high-quality products and ensuring customer satisfaction. Below is our policy regarding refunds and product guarantees.

1. Refund Policy

1.1 Conditions for Refunds

We accept returns and issue refunds under the following conditions:

The product must be unused and in its original packaging.

A refund request must be made within 30 days from the purchase date.

If the product is faulty, we offer a full refund (see section 2 for warranty details).

If the return is not due to a product fault, the shipping cost will be deducted from the refund amount.

1.2 Return Process

To initiate a return, please contact our Customer Care Team via email or our online portal.

The customer is responsible for return shipping costs unless the product is faulty.

We recommend using a tracked shipping service to ensure safe delivery.

Once we receive and inspect the returned item, we will process the refund within 14 business days.

1.3 Non-Returnable Items

Products that have been used or damaged due to customer negligence.

Custom or personalized items.

Clearance or final sale items.

2. Warranty Policy

2.1 Coverage

SCOPS products are covered by a one-year warranty against manufacturing defects, starting from the date of purchase.

The warranty does not cover:

Damage caused by misuse, accidents, or improper maintenance.

Normal wear and tear, including scratches and cosmetic damage.

Issues resulting from unauthorized modifications or repairs.

2.2 Warranty Claims

If you believe your product has a defect, contact our support team with the order number, a description of the issue, and photos if applicable.

All faulty products will be tested in external laboratories to confirm if the defect is due to a manufacturer-related issue.

If the issue is determined to be a manufacturer defect, we will provide a replacement or refund at no cost.

If the defect is found to be due to consumer use, the warranty will not apply, and no refund or replacement will be provided.

3. Spare Parts Guarantee

We guarantee the availability of spare parts for at least 3 years from the date of purchase.

Customers can purchase replacement parts through our official store or contact customer support for assistance.

4. Additional Information

Refunds are issued to the original payment method used for the purchase.

If an order included promotional items (e.g., Buy One Get One Free), all items must be returned to receive a full refund.

If you have any questions not covered in this policy, please reach out to our support team.

Thank you for choosing SCOPS. We appreciate your trust in our products!